Types of personal information we collect

The personal information we collect will vary depending on the services that you use, and your interactions with us. For example:

• when you register a product, we may collect your name, address, telephone number and email address;


• when you join one of our mailing lists, we may collect your name and email address;


• when you contact our online customer support, we may collect your name, telephone number, email address and mailing address; and


• when you register for marketing updates, contests or giveaways, we may collect your name, email address, telephone number, address and other information.

How we collect personal information

Generally, we collect personal information directly from you. We may also collect your personal information from a third party if you have authorised them to provide, or authorised us to collect, that information.

Cookies

Turtle Beach also collects information through our Website through cookies. Cookies are small pieces of information that are stored on a user’s computer. We may use cookies to personalise your experience on the Website, make it easier for you to navigate our Website, and improve your experience by storing your search, and posting and application history. Cookies can be disabled via your web browser; however doing so may limit your access to some of the Websites’ content and features. We may use cookies to track non-personally identifiable information such as usage and volume statistics, and for research purposes in order to further develop our Website.

Information about other people

If you provide us with, or authorise us to collect, personal information about another person, you confirm that they have authorised you to provide us, or authorise us to collect, their personal information in accordance with this Privacy Policy and that you have informed them of their rights to access and request correction of their personal information, as set out below.

Turtle Beach may use your personal information for the following purposes:

• for the general operation of Turtle Beach and our relationship with you – including delivering you with products or services that you have purchased;


• to respond to requests for support or otherwise provide customer service;


• to inform you of other products or services available from Turtle Beach and its affiliates or that we think may be of interest to you;


• to inform you of promotions and events;


• to conduct research about your opinion of current products and services or of potential new products or services;


• to notify you of the results of any contests or giveaways;


• to research and analyse data and trends to improve our products and services;


• to send you important notices about the Website, including updates to this Privacy Policy and the Terms of Use; and


• for any other purpose authorised by you or permitted by law.

We also use aggregated and anonymous information (where identifiable characteristics are removed, so that you will remain anonymous) for statistical and research purposes.

Turtle Beach may share your personal information with the following parties:

• our related companies and organisations, partners, contractors and service providers (including IT services providers), to assist us with the operation of Turtle Beach;


• our co-branding partners (as described below); and


• any other party authorised by you or to whom we are required or authorised to disclose personal information in accordance with applicable law.

We require any third parties to adhere to our confidentiality requirements and to the requirements of the Privacy Act.

Co-Branding

Turtle Beach may enter into a “co-branding” relationship with another company or organisation. At times, we may communicate with you on behalf of that company and you may be directed to a partner website to purchase a specific item or learn about their services. In these cases, both Turtle Beach and the partner company may receive personal information you provide and you should refer to the privacy policy of the “co-branding” partner to learn about how they handle your personal information.

Your personal information is processed in connection with our email marketing communications by Klaviyo, an email service provider, with its corporate address 125 Summer Street, Floor 6, Boston, MA, 02110. Klaviyo (www.klaviyo.com) acts on our behalf and processes your personal information on our instructions.

Overseas disclosure

If we send personal information overseas either directly or via a third party, we will ensure that any such transfer of personal information will only be undertaken in compliance with applicable laws, including the Privacy Act.

Storage

Personal Information that we collect is either held by us at our head office (refer to the Contact Us section below) or on our behalf. For example, some information we hold will be stored in “the cloud” in secure databases on our behalf by third parties based overseas. The use of these services, and the transfer of information overseas (if applicable) will not relieve us of our obligations under the Privacy Act and this Privacy Policy.

Security

Security of your information is very important to us. We use encryption and authentication tools to protect the security of the information that you share with us. Once we receive your personal information via the Website, we do our best to protect its security on our systems. For example, we protect personal information we gather on a secured server that is located behind a firewall. However, due to the inherent nature of the internet, we are not able to guarantee the security of any information that we hold or that you transmit to us.

Please keep in mind that if you disclose personal information through public forums and bulletin boards on the Website this information may be collected and used by others. You are responsible for the personal information that you choose to share on the Site’s public forums and bulletin boards.

Updates

We rely on you to update us if your contact details change (please refer to the Contact Us section below).

As a part of our commitment to your privacy, we agree to honour your requests not to receive mail or email from Turtle Beach.

If you have previously opted to receive, or otherwise currently receive, promotional emails from us, you may unsubscribe by using the functional unsubscribe facility on the email or by emailing privacy@turtlebeach.com. Within a reasonable period of time after unsubscribing, you will no longer receive marketing emails from Turtle Beach.

By subscribing via our subscription form, or a keyword, you agree that we may send you text notifications and text marketing offers. Text marketing messages will not exceed 30 a month.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

The Website is not intended for or directed to children under the age of 18 years. We will never request personal information from anyone whom we know to be under the age of 18 without verifiable parental consent. By using the Website, you represent and warrant that you are at least 18 years old. If we become aware that a customer is under the age of 18 and has provided us with personal information, we will remove his or her personal information.

A parent or legal guardian who needs to access, change or delete personal information regarding their child should contact us using the details provided below.